Five9 to acquire Level AI Learn more
2026 Gartner® Magic Quadrant™ for CCaaS Read the Report
2026 Five9 Customer Success Book Download Now
1-800-553-8159

Support

Get Support Community Training Documentation System Status
Contact Us

Andy Dignan

Smiling man in glasses using a tablet, sitting by a window with greenery.

What the Forrester TEI Study Says About the Real ROI of the Intelligent CX Platform

Discover how the Forrester TEI study shows the ROI of rethinking CX. The New CX Starts Here.
Andy Dignan Headshot
Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space.  From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations.  Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes.  He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

Two people sit in modern chairs, engaged in conversation, with a colorful backdrop of autumn trees.

CX in 2026: Looking Back on 2025 and Envisioning What’s Next

As the new year rolls around, many look upon it with curiosity. What will a new year bring? What innovations and advancements will we see? Of course, few could have predicted that, just a few years ago, generative AI would take the world by storm and bring us to where we are today.

Andy Dignan Headshot
Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space.  From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations.  Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes.  He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

Three people collaborating around a laptop, smiling and engaged in discussion.

Five9 Day: A Thank You to the People Behind Every Conversation

On Five9 Day, a thank you to the front line, and a look at what happens when technology finally shows up in the moment agents need it most.
Andy Dignan Headshot
Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space.  From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations.  Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes.  He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

Five9 New Era of CX Awards logo on a blue and white background.

Meet the Finalists of the 2026 Five9 New Era of CX Awards

Meet the 2026 Five9 New Era of CX Awards finalists, the leaders using AI and human ingenuity to transform customer and employee experiences.
Andy Dignan Headshot
Andy Dignan President

Andy Dignan has spent the majority of his career in the contact center and collaboration space.  From consulting, to implementing, to designing, and selling solutions, his strength lies in his ability to bridge the gap between technical and business level conversations.  Whether it’s meeting with a CIO or whiteboarding with a CTO, Andy is skilled at developing solutions that create positive business outcomes.  He has a deep understating of the technology landscape and is considered an industry expert in the contact center & collaboration industry.

Call 1-800-553-8159 to learn more about Five9