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AI & Automation

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AI That Works Alongside the People Who Run CX: Why We’re Acquiring Level AI

Five9 is acquiring Level AI, an AI-native platform that gives CX leaders time back for coaching, analysis and the interactions that need judgment.
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Scaling Smarter: How Omaha Steaks Slashed Wait Times with Five9

See how Omaha Steaks used Five9 to cut holiday wait times 70% and rethink call center holiday staffing for peak season. Book a peak readiness review.
Five9 recognized as a leader in the 2023 Gartner Magic Quadrant(TM) for CCaaS.

Five9 has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Contact Center as a Service for the ninth time

Five9 is named a Leader in the 2026 Gartner® Magic Quadrant™ for CCaaS for the ninth time. See what sets our platform apart.
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How Healthcare Leaders Use AI to Improve Patient Experience

Learn how AI, automation and omnichannel engagement improve patient access and the agent experience.
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Consumers Aren't Rejecting AI in Customer Service. They're Asking Us to Earn It.

Consumers aren’t rejecting AI in customer service, they want it earned. Our research shows how trust, transparency and clean handoffs get you there.
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Meet the Finalists of the 2026 Five9 New Era of CX Awards

Meet the 2026 Five9 New Era of CX Awards finalists, the leaders using AI and human ingenuity to transform customer and employee experiences.
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AI Was Supposed to Shrink the Contact Center. Muse Just Showed Why It Won't.

Meta's Muse shows AI adds contact volume and still needs people. Get 3 steps to plan for volume, design AI handoffs, and update your CX metrics.
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Five9 Brings Enterprise-Grade Voice AI Agents to Europe with Built-In Trust and Governance

Five9 Voice AI Agents launch in Europe with built-in trust and governance, so agentic AI can be trusted at scale.
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Inside AI Day 2026: Five Sessions, One Vision for Five9 AI

Five9 AI Day 2026 recap: five sessions on where CX AI is working, with real results from TruConnect and Advia Credit Union.
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Inside Five9: Voice, AI Agents & Agent Assist Ahead of Dreamforce 2026

See how Five9 Voice AI Agents and Five9 AI Agent Assist deliver smarter, more human customer experiences ahead of Dreamforce 2026. See it live at our booth.
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